Assessor Resource
MSS407009A
Facilitate improvements in the external value stream
Assessment tool
Version 1.0
Issue Date: May 2024
This unit applies to managers and team leaders with appropriate authority and others with similar authority and responsibility for working with value stream members outside their own organisation. The value streams are referred to as ‘source-to-destination’ value streams. For skills associated with a ‘gate-to-gate’ (internal) value streams refer to MSS407004A Facilitate improvements in the internal value stream.
The unit includes the use of skills to resolve issues from one or more value stream members which impact on the overall ability of the value stream to continue to improve and offer better value to the customers. The improvement practices may (or may not) have used previously within their own organisation, other teams and organisations within the value stream. The unit does not cover mapping or managing value streams (refer to MSS405002A Analyse and map a value stream and MSS405003A Manage a value stream).
The unit applies to individuals who are familiar with competitive systems and practices, formal problem solving and root cause analysis (RCA), leading change and reducing costs. Where this is not the case the following units can be completed to supply the necessary skills:
MSS402080A Undertake root cause analysis
MSS403001A Implement competitive systems and practices
MSS403011A Facilitate implementation of competitive systems and practices
MSS403030A Improve cost factors in work practices.
Where previous improvements need to be evaluated refer to MSS407005A Undertake a qualitative review of a process change and MSS407003A Analyse process changes.
This unit may also be applied to service organisations applying competitive systems and practices principles.
This unit of competency covers the skills and knowledge required to work with value stream members to improve the overall effectiveness of the value stream, so delivering greater value to the customer. It includes other organisations within the value stream/supply chain.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)